With one of our main objectives being “Customer Care”, our commitment to you extends far beyond the initial sale. Our Spare Parts Department, has been with Al Fairuz Group since 1976 and has more than 37 years of rich experience in spare parts operations for Trucks and Heavy Engineering Equipments.
The Central Warehouse is located in Ghala Industrial Area, Muscat, where the availability of spare parts for many brands represented by Al Fairuz is in the tune of 95%. In addition to this we have spare parts outlets maintained at our branches in Salalah, Haima & Sohar. We ensure that the customers get appropriate spare parts at their time of need.
We are well aware of the fact that a non-operational machine results in losses to the customer both in terms of time and money. To avoid such a situation at our customer’s end, we utilize our global network to ensure a steady supply of spare parts.
The Department has a counter sales facility to deliver spare parts at our Head Office. The counter sales personnel are well qualified and specialized, so as to cater to the needs of our customers. Such is our commitment to customer satisfaction.
Our Spare Parts Department ensures the stock of a wide range of parts to meet your everyday needs at competitive prices. To facilitate prompt and professional after sales support, through our on line connection with our major Principals, we hold a full inventory of spare parts and can ensure the prompt and cost effective supply of top quality OEM Spare Parts for all our Branded Products.
Our Genuine Parts Guarantee the safety, proper functioning and reliability, and long life of your equipment. Our knowledgeable product specialists help ensure you receive exactly what you need to get your equipment back on the job.